TERMS & CONDITIONS

Welcome to The Real Naturopath

This website is owned by The Real Naturopath Pty Ltd & trading as The Real Naturopath.

By accessing this website you do so agreeing to the below terms & conditions. Please take some time to read them, as it is important to The Real Naturopath that you understand your rights & obligations.

If you do not agree to these terms and conditions you should not continue to use this website.

On this website, you may find information regarding health topics, services, general dietary & lifestyle tips in the form of blogs. This information is not intended to diagnose or treat any health conditions & is solely for information purposes helping you to understand a range of health topics. All of the products & services offered on this website comply with Australian Consumer Law. Products refer to Naturopathic consultations singularly & in the form of packages, supplements, household products, personal training & functional pathology testing.

Intellectual Property

All content of The Real Naturopath is protected by copyright. No information from the services listed or content contained in this website is to be copied without written consent by The Real naturopath.

The Real Naturopath Rights & Responsibilities

All information contained within this website is critically analysed & based in scientific and traditional underpinnings; every step is taken to ensure consistent and accurate information. If there’s is something that you feel is not, please email me at therealnaturopath@gmail.com. All content contained in this website is the work of The Real Naturopath or correctly acknowledged upon sharing of another person's work. The Real Naturopath reserves the right to make changes to these Terms & Conditions & to this website at any time.

 

Services

Online & In-Clinic bookings are available under “Book” tab on this website powered by Nabooki, alternatively, you can email me to arrange a time at therealnaturopath@gmail.com or phone me during business hours on 0480 190 434

Payments

• Prices

Prices are listed on the website and are subject to change at any time. 25% booking fee is charged at the

time of booking with the option to pay the full amount.  Remaining payments can be paid via EFTPOS or bank transfer at the end of the consultation. You agree to pay 25% or the full amount at the time of booking. If you need to cancel or change the time of your appointment this 25% is fully refundable provided you give 24 hours before your appointment time.

• Cancellation Policy

Things come up, please provide 24 hours notice to reschedule or cancel a booking. You can do so via the website under the “Book” tab or contact me via therealnaturopath@gmail.com or 0480 190 434

Any cancellations or rescheduling outside of this 24-hour window will forfeit their 25% deposit,

this is non-refundable.

• Packages

Packages are to be used within 12 months of purchase or sessions will be forfeited & not refundable.

• GST

GST is included in costs where applicable & all prices are in Australian Dollar currency.

• Acceptance of Goods

Recommendations following consultations may include the prescription of nutritional supplements, herbal medicine, household or grocery items. These are purely recommendations specific to your individual needs. You have every right & freedom to deny purchasing these products. Any products purchased need to be paid in full at the time of consultation. It is your responsibility to notify us immediately should there be any fault such as damage or issues with your product or service.

• Refunds

Please choose your services carefully as The Real Naturopath does not provide refunds for Naturopathic consultations, Naturopathic packages, personal training, functional testing, herbal & nutritional prescriptions/ supplements of flower essence preparations. Under safe practice guidelines provided by the T.G.A. (Therapeutic Goods Association), it is illegal for a practitioner to re-dispense medicine that has previously been dispensed to another person. If you are unsatisfied with any service please contact me & provide some feedback so that we can resolve any misunderstanding.

CODE OF CONDUCT

PRIVACY POLICY

The following sets forth the Privacy Policy for the 'The Real Naturopath' website;

https://www.therealnaturopath.net

The Real Naturopath is committed to providing you with the best possible customer service experience. The Real Naturopath is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site, which can be viewed without providing personal information, however, for access to future Real Naturopath services you are required to submit personally identifiable information under a confidential consultation setting. This may include but not limited sensitive information such as; email address & other contact information, date of birth, extensive personal medical & health history.

  

Sensitive information

The collection of sensitive information is inevitable in a clinic setting. I understand the importance of confidentiality & thorough security parameters in order to keep your personal & sensitive data safe. All patient details & sensitive data is stored with locked password computer software & in locked filing cabinets.

Sensitive data will be collected in such ways

• Via booking & prompted health questionnaires sent & kept safely in Nabookie software

• Email enquiries via Gmail & exchange of email between the patient & The Real Naturopath

• In consultation: extensive health and medical history is covered

• In online consultation using Zoom video software  

The reason I collect this information

• To ensure the appropriate & best care for you

• To help identify the best & targeted treatment approaches for you

• To provide you with the service you have requested

Types of sensitive data that I may request

Date of Birth (D.O.B.)

• Contact details

• Health & medical history

NOTE: Children under the age of 18 must have a parent or Guardians consent prior to any exchange of information or consultation

Sharing of your personal information

We may occasionally use other companies to provide services on our behalf, including but not limited to processing transactions of products such as supplements that require your personal information for shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Real Naturopath takes reasonable steps to ensure that these organisations are bound by confidentiality & privacy obligations in relation to the protection of your personal information.

 

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version & language, operating system, pages viewed while browsing the Site, page access times & referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends & delivering personalised content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Professional Considerations

As a health professional registered with Australian National Therapists Association (ANTA) I chose to abide by the code of ethics of both the Naturopathic Industry & the code of conduct required by ANTA registry and therefore:

Maintain confidentiality, except if required by law, or there is a serious risk to the patient or another person.

Changes to this Privacy Policy

The Real Naturopath reserves the right to make amendments to this Privacy Policy at any time.

If you have objections to the Privacy Policy, you should not access or use the Site.

 

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Real Naturopath reserves the right to charge a fee for searching for & providing access to your information on a per request basis.

 

Contacting us

The Real Naturopath welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday;

Call: 0480 190 434
E-mail: therealnaturopath@gmail.com